Welcome to JB Metropolitan Distributors Adelaide

Customer Service

Shipping & Delivery
JB Metropolitan Distributors work on a 24hour delivery turn around in the Adelaide Metropolitan area.
Any orders placed Monday to Thursday before 3pm are delivered or shipped next business day.
Orders placed Monday to Thursday after 3pm or Friday after 1:30pm are delivered or shipped 2nd business day after.
Any orders placed on Friday before 1:30pm are delivered or shipped Monday.
For postcode lookup, please see our Delivery Run Allocation Sheet.
Our service levels exceed 99% DIFOT (Delivered in Full and On Time), thus ensuring minimal out of stocks.
Deliveries to arrive between 7am and 3pm.
Orders outside of the Adelaide Metropolitan area incur a $30 flat delivery fee and are sent via a freight company.*
For delivery in Sydney Metropolitan area, please see our brother site: jbmetro.com.au
No delivery to P.O. Boxes or parcel lockers within Adelaide Metropolitan.
No delivery to P.O. Boxes or parcel lockers outside Adelaide Metropolitan, as all 3rd party couriers require signatures for deliveries.
No shipping outside Australia*


Returns & Replacements
Damages must be reported within 24 hours of delivery.
No claims recognised after 24 hours from delivery.


Cancelling online orders after picking and packing, will incur a restocking fee.


All products are sold as “units”. Most “units” have an indication as to how many inners are inside.
The amount of inners inside are written in brackets indicated along side the name of the product.
For example “MARS BAR 53G (48)” indicates that if you purchase one “unit” you receive a carton of 48 inners.
Products without bracketed numbers are individual.
Please take note, ordering after office hours may result in some or all of your items being marked out of stock next business day at time of picking.
All prices shown are excluding GST. GST is applied to applicable items upon cart checkout.


Payment, Pricing & Promotions
Prices will show a live representation of account holder** customer pricing and discounts in the cart.
Account holders** may submit orders whilst on current contract terms and conditions.
Non-account holder pricing is present at all times and may submit orders once express payment (credit card/paypal) has been processed.
Minimum order quantity of $20.
For fraud protection, we ask that new customers ordering approximately $400 or more on a single order via Credit Card provide relevant proof of identity to our accounts department. You will be contacted via email and/or phone in this scenario.


Viewing Orders
When orders have been submitted they can be re-accessed once signed in to your account under “account dashboard”.
These can be reordered the same as previously ordered, or adjusted to suit your next order.


Updating Account Information
Updating your address to a postcode out of our deliverable area of the Adelaide Metropolitan area will result in your account incurring a freight fee of $30.
Current business customers looking to change delivery address should notify JB Metro by means of phone, email or comments in your order, as the change of business delivery address online is not reflected in our internal system.


Images are taken on site and uploaded when available. Changes in packaging occur from time to time and as we try to keep our images current, older images may be used to represent products at times.


Office Hours
Monday       8am-4pm
Tuesday      8am-4pm
Wednesday 8am-4pm
Thursday     8am-4pm
Friday          8am-3pm
Saturday     Closed
Sunday       Closed
Closed Public Holidays





*Some existing regional customers are not charged for shipping. New customers that require shipping outside Adelaide Metropolitan or Australia, please call +61882490500 to speak about getting a quote and paying via credit card.

**Account holders are signed on agreed terms and conditions. Accounts created online are not privy to these terms and must be paid via express payment only. If you want to apply for an account and have an ABN for a current business in the Adelaide Metropolitan area, please call 0882490500.